Terms & Conditions “Super City Removalist”, ABN 86647784352 :
(EVERY MOVING JOB WILL COMMENCE WITH ACCEPTANCE OF THESE TERMS AND CONDITIONS BY THE CUSTOMER)
“We” means “Super City Removalist”, ABN 86647784352 , and “Us” and “Our” have corresponding meanings; “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our estimate is addressed, and any party who gives Us instruction on Your behalf, and the party by whom the final acceptance is signed, and “Your” has corresponding meaning.
2. OWNERSHIP OF GOODS.
YOU ACKNOWLEDGE AND AGREE THAT…
2.1 By agreeing on our terms and conditions you are confirming that you are the owner of the goods being transported or you are authorized by the owner for the transportation. Further you are responsible for any loss, expense or any other direction given to the removalists on site.
2.2 You shall be responsible for any losses, expenses or other costs incurred by us which are caused by an untrue statement deliberately made by you.
3. INFORMATION PRIOR TO BOOKINGS.
3.1 We rely on all information which You or any other person acting on Your behalf provide(s) to Us for quoting purposes for, in connection with performance of Moving Services. Accordingly, you warrant the accuracy and completeness of all such information.
3.2 You must notify Us (in writing if We so require) of any Goods which are considered:-
a. Heavy items such as pool table, pianos, etc.. ( moved only at ground levels by us)
b. Dangerous and Prohibited Goods, see clause 9. (9.1-9.7 a, b)( not to be submitted to us )
c. Inherently fragile or brittle or have a value in excess of $1,000.
d. Any Goods which are otherwise of a nature, importance or value (whether financially or otherwise), that require the exercise of special care or skill which would not be apparent from ordinary visual inspection.
3.3 You need to provide us with the reasonable estimate of the volume of goods to be Moved, Stored, other services associated with the Moving process. If You require any other services such as, Packing or Unpacking Services, You must notify Us at the time of booking.
3.4 Separate additional charges will apply to all such other Services. Make sure You provide Us with correct Pick up and Drop off address. We will estimate which vehicle to use, and how long it might take. We can provide you an estimate only. The list that you give us at booking is a guide to what we are expecting to move on the day.
3.5 It is Your responsibility to arrange parking for Us at all locations at which Services are performed (making provision for the fact that We may arrive early or late). All parking charges or infringements occurred during job must be paid by You.
3.6 If any information You supply to Us at the time a booking is made is incorrect, inaccurate or incomplete, We may, at Our sole discretion, perform Services strictly as per Our quotation or vary Our charges to address any additional or modified Services We are requested to perform.
4. BOOKING CHARGES.
4.1. All Our hourly priced jobs incur a minimum of 2 hour charge and a call out fee, Except for the moving or removals booked on fixed prices, where We agree on different rates with You in writing. We reserve the right to charge extra due to access issue that arise during the job, see clause 5 ( 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, 5.7). ( for eg. stairs, long distance walk, etc..).
4.2 When booking with two men we have a two hour minimum charge and when booking three men there is a four hour minimum charge.
4.3 After the minimum hours, we charge by half hour increments, rounded up to the nearest half hour. On an hourly priced job, our charge starts from the time loading commences until the completion of offloading at the final destination address.
4.4 If a date for the performance by Us of any Services is agreed upon Your acceptance of Our quotation or subsequently, and You require that date to be varied or the Goods are not available on that date, We may charge an additional amount for costs We incur as a result of such variation or unavailability.
4.5 For All Interstate Moves, minimum $700 non refundable deposit is required, at the time of booking. Full Payment is required by the pick up date ,cleared or deposited directly into the company’s bank account, pay by credit card or otherwise arranged with company in writing.
5. ADDITIONAL CHARGES.
You understand and agree that, The following additional charges may apply to You depending on the circumstances..
5.1 Packing Unpacking Services. Our standard Removal Services do not include Packing or (other than placing items on the floor or some other flat surface) Unpacking Services. If You require Packing or Unpacking Services, You must notify Us at the time of booking. Separate additional charges will apply to packing materials and all such other Services.
5.2 Large, heavy items such as pool tables, piano, etc.. are quoted Separately, and You must notify Us at the time of booking.
5.3 Parking & infringements charges, occurred during job, You must pay. Any parking fees or infringements we receive while job, will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.
5.4 Stairs charges applies at $30/one flight of stairs(12 steps). We do not move pianos and pool tables from stairs.
5.5 Toll charges, If asked by customer or in exceptional circumstances we require to use, $30 toll charge applies if Citylink or Eastlink is used.
5.6 Depot to Depot fee applies to jobs with distance over 40 km.
5.7 Call out fee, a call out fee applies where applicable. If our Movers arrive to a booking and due to circumstances out of their control or we have been given the incorrect information in regards to the property and or the items being moved which creates a situation where the movers are unable to perform the move, we require a 2 hour minimum charge and also the cost of the call out fee to cover our costs.
6. OUR GENERAL RIGHTS AND DISCRETIONS.
6.1 Prior to commencing any Services We reserve the right to refuse to perform Services either:
a. At all or in respect of Goods of any particular class, at Our sole discretion without being obliged to give reasons or prior notice and without incurring any liability to You.
b. If the mover deems not safe or for any other reasons whatsoever. We reserve right to Cancel the booking at anytime if the Customer is not willing to cooperate or have an assumption that the Customer might not pay.
6.2 You must ensure that all Goods are provided to Us in a condition which is suitable for Us to perform the Services (including, if applicable, by ensuring any Goods are packed in a proper way to withstand the ordinary risks of transport, except to the extent that You contract Us to package Goods for You). We will not accept any claim for consequential loss or damage if We refuse, or are unable to move an item or items for any reason.
6.3 All times which We provide for the scheduling and performance of Services are guides only. We will endeavor to arrive at the time scheduled originally, However delays may occur due to circumstances beyond our control. You acknowledge and agree that given the nature of the Services (including, without limitation, the fact that Services performed for other clients may be completed early or run over time) We are not liable to You for any failure or delay in performing the Services in accordance with any such guides (nor is any Contract repudiated by any such failure or delay).
6.4. It is Your responsibility to arrange parking for Us at all locations at which Services are performed (making provision for the fact that We may arrive early or late).
6.5 We take no responsibility for the delayed or protracted performance of the Services due to the unavailability of parking (including, without limitation, convenient or proximate parking) and You must bear all of Your own, and separately Our costs associated with any such delayed or protracted performance.
a. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
b. We have the right to choose the method and route by which to carry out the work. Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilized for consignments of other customers.
c. We reserve the right to sub-contract some or all of the work. If We sub-contract, then these conditions will still apply.
7. CUSTOMER’S RESPONSIBILITY.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY TO YOU AS SUCH.
You acknowledge and agree that, It’s Your responsibility as a customer:
7.1 You must ensure that You, or a person who is authorized to represent You, is present when Removal Services are performed at both the pick-up and delivery locations (including when Goods are delivered into or loaded from store). Ensure to provide us contact address for correspondence during removal transit and storage of goods.
7.2 You are responsible for ensuring that all Goods are loaded and delivered at such locations and that no Goods are overlooked and in the course of performing Removal Services, no other person’s goods are transported in error and indemnify Us for all liabilities to third parties arising out of, and all costs incurred in connection with, any other person’s goods transported in error. You must Obtain at your own expense all documents, permits, licenses, customs documents necessary for the removal process to be completed.
7.3 You must ensure that, If applicable, loading docks and lifts are made available to Us at both pick-up and delivery locations for the duration of the period Removal Services are performed (if possible, on an exclusive basis) and Our vehicles can gain access to pick-up and delivery locations and that adequate parking is available.
7.4 You must arrange adequate insurance cover for the goods submitted for removal transit. You are advised to arrange your own insurance for the transfer of goods. We do not provide transit insurance for any move but the public liability insurance is provided. Our Removalists takes all the necessary care to ensure that your goods arrive safely at your next destination. To protect the interest of our customers against accidents for the property damage We have Public liability insurance. We do not charge extra every time for this insurance cover, only if a claim is made an excess of $300 applies to the customer.
7.5 You must stabilize all the appliance and electronic equipment’s prior to their removal. Also make sure that all domestic and garden appliances, including but not limited to refrigerators, washing machines, dish washers, dryers, hose pipes, petrol lawn mowers are clean and dry, so they have no residual fluid left in them.
7.6 Make sure that items will fit in the new premises and it has appropriate access for removalists and parking for trucks at premises. Our removalists will not be insured to remove doors or windows in such cases and will be forced to drop the items outside the premises. It is the customer’s responsibility to organize a specialist if needed.
7.7 At all times, While Your Goods are in our storage, Your Goods are in Your (and not Our) possession and control and you are responsible for them. In cases of long storage periods over 2 months, it will be your responsibility to inspects your stored items and take action against water, mildew, mold, dust, heat, spillage of material from any other space.
7.8 Under no circumstances, threatening or abusive behavior towards our removalists will not be tolerated. Any team member leaving the job due to such verbal or abusive behavior, the customer will be charged full amount of job and the issue will be reported to relevant authorities.
9. GOODS NOT TO BE SUBMITTED FOR REMOVAL
9.1 You must make Your own arrangements for these items transportation and storage. Under no circumstances these to be submitted to us for removals or storage (Unless agreed by Director in writing).
9.2 Goods which require special license or government permission for export or import.
9.3 Dangerous, Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition, gas cylinders.
9.4 Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
9.5 All Perishable items and/or those requiring a controlled environment. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination. Any kind of animals, birds or fish.
9.6 We shall notify You as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions We would be prepared to accept such Goods or whether We refuse to accept them. Should We refuse to accept the goods We will have no liability to You.
9.7 If, after the commencement of Services, We discover that the Goods include Dangerous or Prohibited Goods which You have not disclosed to Us in accordance with above clause You:
a. Authorize Us to take any action We deem appropriate, at Your expense and without incurring any liability to You, to dispose of, destroy or otherwise deal with those Dangerous and Prohibited Goods.
b. Indemnify Us for any other liabilities arising out of, and all costs incurred in connection with the handling of the Dangerous Goods.
10. OUR JOB AS REMOVALISTS.
10.1 You need to tell us about any fragile goods or any special precautions that you would like us to take. We Pack the goods, if requested and we have agreed to do so. Remove them at the agreed time and date and deliver to the delivery address or Storage of your choice or Storage we book on your behalf.
10.2 Unpack them, if requested and we have agreed to do so.
10.3 Our removalists are professional at their work and always try their best to do the job as quickly and humanly possible.
10.4 On mutual agreement, we can help with some common house hold appliances connections like refrigerator and washing machines, but we will not acceptable liability for damages caused by faulty connections, its the responsibility of the customer to check these connections at first use and consult qualified technicians if there are any issues.
11. THERE ARE CERTAIN THINGS WHICH WE CAN’T DO, AND THEY ARE NOT COVERED UNDER THIS AGREEMENT.
11.1 Dismantling or assembling flat pack furniture like ikea and similar, property’s fitments or fittings.
11.2 Disconnecting or reconnecting any equipment or appliances. On mutual agreement, we can help with some common house hold appliances connections like refrigerator and washing machines, but we will not acceptable liability for damages caused by faulty connections, its the responsibility of the customer to check these connections at first use and consult qualified technicians if there are any issues.
11.3 Securing or preparing for transit, as necessary, equipment or appliances such as, but not limited to, securing washing machine drums. Taking up or laying fitted floor coverings of any kind. Removing storage heaters unless they are already disconnected and adequately dismantled.
11.4 Our staff are not qualified or authorized to carry out such work and we recommend that a proper qualified person be separately employed by you to carry out these services.
12. EXCLUSIONS AND LIMITATATION OF LIABILITY.
12.1 We will cover any physical damage caused by dropping, mis-handling, or inadequately securing of the item by us, except in the following circumstances:
12.2 The Goods which are damaged are Paintings, Artwork, Artefacts, Sculptures, Glassware, Foodstuffs, jewelry, articles made using gold, silver, diamonds or precious stones, bullion, or cash, bonds, securities or any other form of negotiable instrument, the damage is caused by delay, deterioration or other inherent vice, act of God, dismantling, assembly, testing, or electrical fault or malfunction. Pieces of glass not wrapped, or packed safely. This includes picture glass and table tops.
12.3 For any goods which have a pre-existing defect or are inherently defective.
12.4 We are strictly governed by work safe. If you have booked 2 men removal services and items are heavier than a 2 men lift, We will not move these items.
12.5 Any electronic items such as computer equipment, photocopiers, scientific instruments, Televisions not packed in their original box, musical instruments not in hard cases, architectural models, and sculptural art work.
12.6 Stone, including marble, granite, composite or similar items. We will take these items if they can be safely moved, however we do not cover these items under our guarantee due to their inherent fragility.
12.7 Furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully we move them. We recommend dis-assembly of such items before moving to reduce these risks.
12.8 Mobile Storage Customers. We will not cover any items packed into mobile storage containers under any circumstances. We will not cover any internal faults where the item was not mis-handled by us, and was secured properly in the vehicle.
12.9 We shall not be liable for loss or damage caused by fire or explosion. It is Your responsibility to insure Your Goods against fire or explosion. If You ask Us in writing to arrange fire insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.
12.10 The Goods that are stored by us on the request of the customer, are at the sole risk and responsibility of the Customer who shall be responsible for any and all theft, damage to, and deterioration of the Goods, and shall bear the risk of any and all damage caused by flood or fire or leakage or overflow of water, mildew, mold, dust, heat, spillage of material from any other space, removal or delivery of the Goods, pest or vermin or any other reason whatsoever. Where goods are handed over to You or Your authorized agent Our liability will cease upon handing over the goods to You or Your authorized representative.
12.11 We do not provide the transit insurance and its customer’s responsibility to arrange a cover according to the goods that they have and need.
13. OUR LIABILITY FOR LOSS AND DAMAGE.
13.1 If the Goods sustain damage by reason of defective or inadequate packing or unpacking, we will not be liable for that. We do not provide any packing materials unless paid prior and agreed before the move, Hence it’s your responsibility to arrange the proper packing materials for your goods(Ex :Mattress covers, tv boxes etc). We will not be liable for Any damages occur for the poorly packed and wrapped items during the move.
13.2 Certain Goods may not have strong structure to hold its own weight such as marble and concrete tops and are inherently susceptible to suffer damage (due to there own weight) or disorder no matter how carefully they are handled. We will inform/Warn our customers before we take them away and not be liable in respect of these items, in anyway.
13.3 Where You or a person with Your agreement participates in the move, We are not liable for any damages done to Your goods.
13.4 You are advised to take your own insurance for the transfer of goods. We do not provide transit insurance for any move but the public liability insurance is provided. Our Removals takes all the necessary care to ensure that your goods arrive safely at your next destination.
13.5 To protect the interest of our customers against accidents for the property damage we have Public Liability insurance cover’s Compensation can be up to $1million. We do our best to protect your belongings and as a company we carry the above mentioned Insurance. We do not charge extra every time for public liability insurance cover, only if a claim is made an excess of $550 applies to the Customer.
13.6 Transit Insurance, We do not provide the transit insurance and its customer’s responsibility to arrange a cover according to the goods that they have and need.
13.7 Damage to Premises or Property Other Than Goods.
13.8 If We cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
13,9 If We cause damage as a result of moving goods under Your express instruction and against our warning/advice, and where such moving cause damage, We shall not be liable.
14.1 Unless We agree otherwise with You in writing, all of Our charges (other than in respect of Storage Services) must be paid half hour to an hour before completion, unless it is an interstate relocation where the balance is paid prior to leaving the pickup.
14.2 You must pay, or reimburse Us for, all third party costs that are incurred in connection with the performance of any Services and which these terms and conditions require You to pay or permit Us to charge You for.
14.3 Payments must be made in cash, or by using an approved credit card). Credit card payments will attract the surcharge (if any) We notify from time to time. Unless We notify a change Visa and Mastercard credit cards attract a processing fee of 1.5% and American Express credit cards attract a processing fee of 2.5%. All charges We quote You, or which We are otherwise entitled to charge You, are GST exclusive unless otherwise stated. If GST is payable on any supply made in accordance with these terms and conditions, You will be required to pay Us an additional amount equal to the GST payable.
14.4 If an amount owing by You is outstanding for more than 7 days, We may charge interest on that amount from the due date for payment until the amount is paid in full. We reserve the right to charge penalty interest rates of up to 20%, plus additional charges related to money recovery.
14.5 If we use the services of a collection agency or otherwise incur costs in order to recover an amount owing by You, We may charge you an amount equivalent to the costs we incur in doing so, including, without limitation, the costs of engaging the collection agency, court costs, and legal costs and expenses.
14.6 You must make payments to Us without set-off, counter claims, conditions, restrictions, withholdings or deductions unless required by law.
By agreeing to undertake the removal or storage We incur costs in preparing for it and may also lose the opportunity to undertake further work that would use the same resources. We may suffer loss if you cancel or postpone the contract.
15.1 If you cancel or postpone more than 10 days before the removal date there shall be no charge payable by you.
15.2 Cancellations made less than 48 hours prior to your relocation will forfeit your deposit.
15.3 Cancellations made on the day of your relocation will incur the minimum charge of 3 hours.
15.4 Interstate Cancellations made less than 14 days prior to your relocation will forfeit your deposit.
16. DAMAGE AND REPAIRS.
Any loss or damage caused to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only. An Insurance access fee may apply to the customer in case of claim. Damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable. For damage exclusions and limitations, see clause 12, 12.1 till 12.11 (all conditions apply).
17.1 All Goods received by Us are subject to a general lien for any amounts due to Us by You or any person You represent relating to any Services provided under these terms and conditions or any other agreement.
17.2 If any amounts due to Us have been outstanding for a period of 2 weeks, We may give 2 weeks prior written notice to You of Our intention to sell Goods which are subject to Our general lien. If the outstanding amount is not paid within that further period, We may SELL ANY OR ALL OF THE GOODS by public auction or, if that is not reasonably practicable, by private sale and apply the net proceeds of the sale in satisfaction of the amounts due.
The exercise by Us of Our rights under this clause 17 will not prejudice or affect any other rights that We have at law to recover the amounts due.
By agreeing to the above terms and conditions, the customer agrees to engage in our terms and conditions and will not dispute in any manner.
We are entitled to unilaterally amend these terms and conditions where the amendment is reasonable. If We elect to do so, You will be informed at least two 2 days before the amendment takes effect. If You do not agree with the amendment, You must terminate the Contract and comply with all Your post-termination obligations under it.